24-Hour Cancellation Policy

Unlike larger practices with staff to make calls notifying you of an upcoming office visit, Hands on Healthcare relies on you to remember your appointment.  When possible, we will text you a reminder, but, to be safe, putting our appointment in your calendar at the time you make it is best.

If unable to make it to a scheduled appointment, patients are asked to contact Dr. Reichert at 541-419-8743 at least 24 hours in advance.  It is sufficient to leave a message.  Please request if you would like your call to be returned.  I will be happy to re-schedule your appointment for the next available opening. Please DO NOT EMAIL OR TEXT cancellation messages. Unless there are extenuating circumstances, patients who do not give 24 hour notice will be billed for the appointment.

Late Arrivals

I understand that sometimes patients run late.  If you arrive within 15 -20 minutes of your appointment time, I will likely be able to get you in for the rest of your scheduled time.  Later than that, we likely will need to re-schedule.  I appreciate it greatly if you call me to say that you are on your way; otherwise, I may leave the office to attend to other tasks.

It is true that there are times when I also may fall behind.  Sometimes a patient’s needs spill over a little beyond the allotted time.  If this happens, I will come out to the waiting area or call/text you to let you know that I will be with you shortly.  Once we have worked together, you will understand how this might occur and I will be grateful of your tolerance.  You will be given the same consideration, should you ever require a little more time to complete our session.  Occasionally, if there is a reason that I know will cause me to be late, I will attempt to call you to offer you a slightly delayed start time so that you may make best use of your day.  I do respect everyone’s busy schedule and will do my best to provide timely and considerate service.  Each patient will have my full attention during our sessions.

Thank you in advance for your patience and understanding.

Patient Forms

If you are a new patient, please download and complete all patient forms prior to your first visit.